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	<title>TTN Training Blog &#187; Miscellaneous</title>
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	<link>http://blog.ttnlearning.com</link>
	<description>Customer Inspired Solutions</description>
	<lastBuildDate>Wed, 05 Jan 2011 20:34:39 +0000</lastBuildDate>
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		<title>Tunnel Vision</title>
		<link>http://blog.ttnlearning.com/tunnel-vision/</link>
		<comments>http://blog.ttnlearning.com/tunnel-vision/#comments</comments>
		<pubDate>Wed, 05 Jan 2011 20:34:39 +0000</pubDate>
		<dc:creator>Joel Arnold</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[priorities]]></category>
		<category><![CDATA[tunnel vision]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=249</guid>
		<description><![CDATA[Sometimes it’s easy to get so focused on a project that we miss other opportunities. Focus can certainly be valuable and helpful; sometimes projects need our full attention. But while our vision narrows to that light at the end of the tunnel, we might miss the cool hieroglyphics on the tunnel walls, or the less [...]]]></description>
			<content:encoded><![CDATA[<p>Sometimes it’s easy to get so focused on a project that we miss other opportunities. Focus can certainly be valuable and helpful; sometimes projects need our full attention. But while our vision narrows to that light at the end of the tunnel, we might miss the cool hieroglyphics on the tunnel walls, or the less obvious passages on either side that may provide shortcuts to where we want to go.</p>
<p>We just need to be wary of our focus narrowing so much that the light at the end of the tunnel blinds us to other opportunities and solutions.</p>
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		<title>Focusing on Focus</title>
		<link>http://blog.ttnlearning.com/focusing-on-focus/</link>
		<comments>http://blog.ttnlearning.com/focusing-on-focus/#comments</comments>
		<pubDate>Wed, 13 Oct 2010 20:17:10 +0000</pubDate>
		<dc:creator>Erica Christenson</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[Training Ideas]]></category>
		<category><![CDATA[Brian Tracy]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[distractions]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[To Do List]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=245</guid>
		<description><![CDATA[Hello readers! We are back from our summer break… Hope you didn’t miss us too much! This past week I have been running through some different ideas of what to post here, and as work often goes… my work has gotten in the way of work and the blog ideas have been getting pushed further [...]]]></description>
			<content:encoded><![CDATA[<p>Hello readers!</p>
<p>We are back from our summer break… Hope you didn’t miss us too much!</p>
<p>This past week I have been running through some different ideas of what to post here, and as work often goes… my work has gotten in the way of work and the blog ideas have been getting pushed further and further back.</p>
<p>Even when I finally do have a moment or two to sit and think, I suddenly find myself sitting in a black hole of creativity. I can’t seem to think of anything, and have nothing but my desk and a blank page staring up at me to keep me company.</p>
<p>Now, I am sure this <em>never </em>happens to you.</p>
<p>Okay maybe I may have some sarcasm there. We all have these moments. So how do we stay focused and creative at work?</p>
<p>Here are some thoughts I found, as well some of my personal favorites to get back on your feet when you have lost focus and are looking for that jump start to get going again.</p>
<p><strong>Write a list:</strong> At the beginning of each day write down the tasks that you need to accomplish. There is something about taking the time to write a list and having it on your desk the rest of the day that can motivate focus. I personally write my tasks on a post- it note and place it on the side of my computer monitor. When I finish the task, I can throw away the post- it note. My goal each day is to start the morning with no post- it notes from the day before.</p>
<p><strong>Do The Tough Stuff First:</strong> Mark Twain once said “If you eat a frog first thing in the morning that will probably be the worst thing you do all day.” Brian Tracy (TTN Speaker) has taken this quote and transformed it into a way of completing your daily tasks. Once I make my list I look for the thing I want to do least… and do it! That way I don’t have it hanging over my head, and dragging my attention away from other projects.</p>
<p><strong>Close Your Email:</strong> I cannot tell you how many times I have been in the middle of a big project, only to be sidetracked by an email I thought might be important…only to find it is Spam. For short periods of time I have started to close my email. It allows for un-interrupted work on projects, and I have found that I am able to actually answer my emails on a timelier schedule.</p>
<p><strong>Invest In A Pair Of Headphones:</strong> Very often when working on a project with a deadline I will start playing my favorite tunes, and put on my headphones. Doing so, I have found I can block outside distractions around me, as well as tap into a creative resource.</p>
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		<title>Resolution Check-In!</title>
		<link>http://blog.ttnlearning.com/resolution-check-in/</link>
		<comments>http://blog.ttnlearning.com/resolution-check-in/#comments</comments>
		<pubDate>Mon, 21 Jun 2010 20:02:09 +0000</pubDate>
		<dc:creator>Joel Arnold</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[new year resolutions]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=233</guid>
		<description><![CDATA[It’s mid-year, so why not reassess your New Years’ resolutions? What New Years’ resolutions? Remember?  New Years’ Day or slightly before or after, you set out some goals. Lose weight. Write a book. Learn karate. Oh, yeah. Now I remember. But that was so long ago. I know it seems like it, but… you still [...]]]></description>
			<content:encoded><![CDATA[<p>It’s mid-year, so why not reassess your New Years’ resolutions?</p>
<p><em> </em></p>
<p><em>What New Years’ resolutions?</em></p>
<p>Remember?  New Years’ Day or slightly before or after, you set out some goals. Lose weight. Write a book. Learn karate.</p>
<p><em> </em></p>
<p><em>Oh, yeah</em>. <em>Now I remember. But that was so long ago.</em></p>
<p>I know it seems like it, but… you still want to do those things, right?</p>
<p><em> </em></p>
<p><em>I suppose so. But it’s another six months until </em>next<em> New Years’.</em></p>
<p>Why do you need to wait until next New Years’?</p>
<p>Well, because…they’re New Years’ resolutions. So, you know – I need to wait ‘til next January. Get psyched up for it.</p>
<p>But if you start now, you’ll get a six-month head start!</p>
<p><em> </em></p>
<p><em>Doesn’t that defeat the whole New Years’ resolution concept? Won’t that cause chaos in the streets? Won’t that poke a hole in the entire space-time continuum and life, as we know it –</em></p>
<p>Hold on there, pardner. Wasn’t one of your resolutions to cut down on caffeine?</p>
<p><em> </em></p>
<p><em>Oh, I said that out loud?</em></p>
<p><em> </em>Look – if you think about it, every day is the start of a new year. So any day is a good time to start a new years’ resolution. Or at least check on your progress; get you back on track – that sort of thing.</p>
<p><em> </em></p>
<p><em>Okay. But you’re sure the space-time continuum will survive?</em></p>
<p>I would answer that, but I just made a <em>new</em> new years’ resolution not to respond to silly questions.</p>
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		<title>Five Things</title>
		<link>http://blog.ttnlearning.com/five-things/</link>
		<comments>http://blog.ttnlearning.com/five-things/#comments</comments>
		<pubDate>Mon, 07 Jun 2010 19:40:36 +0000</pubDate>
		<dc:creator>Joel Arnold</dc:creator>
				<category><![CDATA[Marketing Ideas]]></category>
		<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[chicken soup for the soul]]></category>
		<category><![CDATA[five things]]></category>
		<category><![CDATA[goals]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=230</guid>
		<description><![CDATA[When motivational speakers &#38; best-selling authors Jack Canfield and Mark Victor Hanson were trying to get Chicken Soup for the Soul off the ground, they had a simple plan for success; do at least five things every day toward getting the book noticed. They sent excerpts to reviewers, contacted radio stations for interviews, called bookstores, [...]]]></description>
			<content:encoded><![CDATA[<p>When motivational speakers &amp; best-selling authors Jack Canfield and Mark Victor Hanson were trying to get <strong>Chicken Soup for the Soul</strong> off the ground, they had a simple plan for success; do at least five things every day toward getting the book noticed. They sent excerpts to reviewers, contacted radio stations for interviews, called bookstores, and anything else they could think of to get their book planted into the minds of the masses. By making it a point to take just five steps every day toward making the book a success, their Chicken Soup series has sold over 112 <em>million</em> books, and has been translated into over 40 languages!</p>
<p>Whether you have a large or small goal you wish to accomplish, if you make it a point to do five things every day geared toward that goal, you’ll find yourself reaching the finish line faster than you could’ve imagined.</p>
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		<title>Ch-Ch-Ch-Changes</title>
		<link>http://blog.ttnlearning.com/ch-ch-ch-changes/</link>
		<comments>http://blog.ttnlearning.com/ch-ch-ch-changes/#comments</comments>
		<pubDate>Mon, 24 May 2010 19:24:52 +0000</pubDate>
		<dc:creator>Joel Arnold</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[changes]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[new]]></category>
		<category><![CDATA[transition]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=225</guid>
		<description><![CDATA[The time is near when the kids will be done with school for the year. The summer season is fast approaching. Lawns are being mowed, sprinklers turned on, swimwear taken out of drawers with anticipation. The year – it is a’changin’. Change can be stressful. Sometimes the unfamiliar leaps at us from out of the [...]]]></description>
			<content:encoded><![CDATA[<p>The time is near when the kids will be done with school for the year. The summer season is fast approaching. Lawns are being mowed, sprinklers turned on, swimwear taken out of drawers with anticipation. The year – it is a’changin’.</p>
<p>Change can be stressful. Sometimes the unfamiliar leaps at us from out of the blue, and can be a bit scary. But change, as they say, is inevitable. So how do we manage change? Or better yet, how do we <em>embrace</em> change and make it work for us? One of the best ways to embrace change is to be prepared.</p>
<p>Be constantly learning new things. Read voraciously. Take courses. Use strategic thinking to anticipate change.</p>
<p>Those who best anticipate change and welcome it are often best prepared to take advantage of it in a way that can put them ahead of the pack. Remember that change is how we grow, whether it is in our work or our personal lives.</p>
<p>So the next time you feel a change coming, instead of shrinking away, you can say, “Bring it on!”</p>
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		<title>Road Trip!</title>
		<link>http://blog.ttnlearning.com/road-trip/</link>
		<comments>http://blog.ttnlearning.com/road-trip/#comments</comments>
		<pubDate>Mon, 03 May 2010 13:09:57 +0000</pubDate>
		<dc:creator>Joel Arnold</dc:creator>
				<category><![CDATA[Marketing Ideas]]></category>
		<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[Training Ideas]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[road trip]]></category>
		<category><![CDATA[time management]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=209</guid>
		<description><![CDATA[About this time every year with the arrival of spring, I get that itchy feeling of needing to get outside, load myself and my family in the car and hit the road. There’s nothing like exploring new highways and byways, towns, shops and museums on those pleasant weekends you haven’t seen since the previous autumn. [...]]]></description>
			<content:encoded><![CDATA[<p>About this time every year with the arrival of spring, I get that itchy feeling of needing to get outside, load myself and my family in the car and hit the road. There’s nothing like exploring new highways and byways, towns, shops and museums on those pleasant weekends you haven’t seen since the previous autumn.</p>
<p>So what turns a merely <em>pleasant</em> road trip into a <em>super</em> road trip? Planning!</p>
<p>Sure – it’s nice to come upon the unexpected. But when you take the time to do a little research – looking up restaurants, roadside curiosities and museums on the internet or in books – your experience will be that much more rewarding. Now you won’t miss the must-sees, the best burgers, the most awe-inspiring views. And the anticipation involved in the planning is nearly as much fun as the trip itself!</p>
<p>This type of planning – while perhaps not <em>quite</em> as much fun – can help make your workday a lot more pleasant and productive. By taking the time to plan out your day – making lists and prioritizing projects – you’ll be much less likely to miss those important tasks or run out of the time to accomplish them.</p>
<p>Brian Tracy offers a number of excellent time management courses on TTN’s LMS, which go into detail about effective ways to plan your day, whether it’s a workday, a weekend day, or a day for hitting the road!</p>
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		<title>The floppy disk is dead.</title>
		<link>http://blog.ttnlearning.com/the-floppy-disk-is-dead/</link>
		<comments>http://blog.ttnlearning.com/the-floppy-disk-is-dead/#comments</comments>
		<pubDate>Tue, 27 Apr 2010 21:36:27 +0000</pubDate>
		<dc:creator>Erica Christenson</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[changes]]></category>
		<category><![CDATA[floppy disk dead]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=205</guid>
		<description><![CDATA[While reading the news today it came to my attention that  Sony has announced it will stop making the floppy disk. A chapter in computer history has ended, and I am sure that many of you have both good, and bad memories of these devices. For myself, I can remember sitting in my dad&#8217;s office, [...]]]></description>
			<content:encoded><![CDATA[<p>While reading the news today it came to my attention that  Sony has announced it will stop making the floppy disk.</p>
<p>A chapter in computer history has ended, and I am sure that many of you have both good, and bad memories of these devices. For myself, I can remember sitting in my dad&#8217;s office, and using his floppy disks as make shift building blocks, while the older kids got to play Kings Quest and Zelda.</p>
<p>Looking back on the floppy disk&#8217;s life, I can&#8217;t help but look at how much technology, and the way we do things changes.  A process or medium that is cutting edge one day, can become a child&#8217;s toy the next.</p>
<p>My question is, what are other &#8220;floppy disks&#8221; that are in our world? Do we too quickly get rid of the old in exchange for the shiny new and hip, or are we holding onto concepts a little too tightly for our own good?</p>
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		<title>Little Things Do Count</title>
		<link>http://blog.ttnlearning.com/little-things-do-count/</link>
		<comments>http://blog.ttnlearning.com/little-things-do-count/#comments</comments>
		<pubDate>Thu, 15 Apr 2010 21:46:03 +0000</pubDate>
		<dc:creator>Jenny Ellingen</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[coffee]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[loyal customer]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=193</guid>
		<description><![CDATA[How do you start your morning?  Do you go to the gym and get in your workout, take time to make a good breakfast, read the newspaper, read a chapter of a book with a warm cup of coffee, take a walk and watch the sun rise?  I start my morning every day by stopping [...]]]></description>
			<content:encoded><![CDATA[<p>How do you start your morning?  Do you go to the gym and get in your workout, take time to make a good breakfast, read the newspaper, read a chapter of a book with a warm cup of coffee, take a walk and watch the sun rise?  I start my morning every day by stopping into the coffee shop next to my office for a cup of coffee.  Yes, my coffee pot at home works just fine, but I don’t get the service at home that I do there.  On any given morning I can pull up and the line is out the door.  The end result for everyone is the same….we will all have something waiting for us under the “pic-cup” sign, but will we all appreciate the effort of the team behind the counter?  I am in customer service myself so I pay very close attention to the service that I receive and I share these experiences with my team.</p>
<p>What makes a customer loyal?  Some experts say that it is based on trust and others may say that it is the relationships that you build.  In my opinion, it is both.  Everyone has <em>satisfied </em>customers, but do we all have <em>loyal </em>customers?  Do you have customers that keep coming back to you for products that they could easily get from someone else?</p>
<p>The little things <em>do </em>count.  For instance, by smiling and addressing your customers by name you make them feel as if you are paying attention and that they are your <em>only</em> customer.  If you talk to customers on the phone, they can <em>hear </em>that you have a smile on in your voice.  With all of the technology that we have today, some of us may have fallen out of the habit of sending a hand written thank you note.  Start at the top of the list and take a few minutes each day to thank someone for their business.  Pay attention to what your customers tell you.  This is key.  Once you have built the relationship and your customer trusts you and your products, they will start to tell you things about themselves.  Things they like, dislike, experiences with previous vendors, their family…you name it.  By taking the time to make note of this, you have something to reference on your next call.</p>
<p>I could certainly keep the list going.  What small item could you incorporate in your day today that would make a big difference in the service that you deliver?</p>
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		<title>The Final Countdown</title>
		<link>http://blog.ttnlearning.com/the-final-countdown/</link>
		<comments>http://blog.ttnlearning.com/the-final-countdown/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 18:04:32 +0000</pubDate>
		<dc:creator>Jenny Ellingen</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[April]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[tax tips]]></category>
		<category><![CDATA[taxes]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[widgets]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=183</guid>
		<description><![CDATA[April showers bring May flowers…..April also brings Tax Day.  Since 1955, April 15th has been the deadline to file your federal and state taxes.  This is a dreaded time for me.  Yes, I am one that waits until the last minute to gather all my receipts, donations forms, and make the appointment to file my [...]]]></description>
			<content:encoded><![CDATA[<p>April showers bring May flowers…..April also brings Tax Day.  Since 1955, April 15<sup>th</sup> has been the deadline to file your federal and state taxes.  This is a dreaded time for me.  Yes, I am one that waits until the last minute to gather all my receipts, donations forms, and make the appointment to file my taxes.  This doesn’t have to be an agonizing process.  There are a lot of great resources online that are available to help take away the stress of preparation and filing.  Here are some helpful tools that I have come across that you may want to check out:</p>
<ol>
<li>Knowing      what information you need to have with you when you file your taxes can be      a mystery.  <a href="http://www.hrblock.com/taxes/doing_my_taxes/tax_prep_checklist.html" target="_self">H &amp; R Block has a free tax checklist</a> with 10      simple questions and based on your answers will produce a checklist of all      the items that you need to gather.</li>
<li>Every      year there are changes and updates to tax laws.  There are individual websites, blogs,      and forums that are out there that are helpful to answer specific      questions you may have.  If you      don’t know which ones apply to you, the Internal Revenue Service website provides      <a href="http://www.irs.gov/formspubs/article/0,,id=174600,00.html" target="_self">links</a> that will help educate you on the federal      changes.  You can also check out      your state website for any changes that may apply to your state filings.</li>
<li>Anyone      that knows me knows that I lack the technical gene, but I am slowly      catching up.  In my extensive search      for tax tools, I stumbled across Taxbrain. This site provides a list of <a href="http://www.taxbrain.com/taxcenter/taxTools.asp" target="_self">tax      tools and widgets</a> that can help take some of the guessing out of tax      preparation.  For example, you can      use their refund calculator to see approximately how much you will be receiving      back from the IRS.  They also have a      W4 calculator, extension forms, and a tax tips blog that you can follow.      Are you ready for the best part?       All of these widgets can be added to your social media sites like      Twitter or Facebook.  Very cool!</li>
<li>Need      help on the go?  Now there are tools      made available that can be used on your mobile devise.  Here is a couple that I thought were      great.
<ol>
<li>TaxCaster       Mobile from Turbo Tax is a tax calculator that will help you estimate       what you may owe or receive in a refund.        This is an app made for iPhone and is free through Apple’s App       Store.</li>
<li>Tax       Answers from H &amp; R Block.  This       free app allows you to submit tax questions right to a tax expert.  There is also a store locator and a tax       term glossary built in.  This app       is available through Apple’s App Store.</li>
<li>BlackBerry       offers an app called Tax Receipts Shoebox.  Keep your itemized receipts organized,       generate customized reports and much more.  The cost is $2.99 and is available through       BlackBerry’s App World.</li>
</ol>
</li>
</ol>
<p>Leave a comment with any resources that you may use that you would add to this list.</p>
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		<title>No Jokes Here!</title>
		<link>http://blog.ttnlearning.com/no-jokes-here/</link>
		<comments>http://blog.ttnlearning.com/no-jokes-here/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 19:23:11 +0000</pubDate>
		<dc:creator>Erica Christenson</dc:creator>
				<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[Hal Becker]]></category>
		<category><![CDATA[July 19-20]]></category>
		<category><![CDATA[keynote]]></category>
		<category><![CDATA[Not an April fool's joke!]]></category>
		<category><![CDATA[User Conference]]></category>

		<guid isPermaLink="false">http://blog.ttnlearning.com/?p=179</guid>
		<description><![CDATA[Here at TTN we are getting ready (and getting excited) for this year’s User Conference July 19-20, 2010, in Minneapolis. Now in this blog I am not “joking around” (c’mon, I couldn’t miss that April Fools reference) but announcing our keynote speaker for our conference! TTN will be hosting Hal Becker, an all around talented [...]]]></description>
			<content:encoded><![CDATA[<p>Here at TTN we are getting ready (and getting excited) for this year’s User Conference July 19-20, 2010, in Minneapolis. Now in this blog I am not “joking around” (c’mon, I couldn’t miss that April Fools reference) but announcing our keynote speaker for our conference!</p>
<p>TTN will be hosting Hal Becker, an all around talented speaker, and great guy. I heard him speak last year, and was impressed by the amount of energy, humor, and teaching he brought up onstage with him… seriously you will not want to miss this guy!</p>
<p>To learn more about Hal, click <a href="http://www.halbecker.com/bio.html" target="_self">here</a>.</p>
<p>To learn more about our upcoming conference click <a href="http://www.ttnlearning.com/newsroom/index.cfm" target="_self">here</a>.</p>
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